Dionel is an experienced professional with a strong background in customer support and sales, skilled in communication, problem-solving, and building customer relationships.
Key Skills:🌐
- Customer Service, Negotiation, Communication, Problem-Solving, Customer Order Management, Multitasking, Adaptability, Teamwork
Experience Highlights:📶
- eCommerce Customer Support: Provided chat support, resolved issues, and achieved high cart recovery rates.
- Cold Caller/Retention Specialist: Made outbound calls, addressed objections, managed CRM, and upsold products.
- Airbnb Customer Support: Assisted guests/hosts with inquiries, reservations, and issue resolution.
- Associate Software Engineer: Participated in software development, coding, and testing.
- Verizon Customer Service: Provided technical support and identified sales opportunities for business customers.
Selected Trainings:🚀
- Customer Service, Email Marketing, B2B/B2C Sales, Cold Calling, Customer Retention, LiveRecover Chat Support
Dionel offers a diverse skill set and a commitment to providing excellent customer experiences.
Want to chat about how Dionel can help your team? Book a call now
